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| New plants Payment Terms and conditions |
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€ 100 for all countries in America (without USA), Asia and Europe (Non-EC countries)
Please place your order by our online shop only.
We do not accept orders which are placed by phone, fax, letter, email, email attachments
(Word / Excel file) or copies from our online shopping cart.
All orders will be handled according to their date of receipt
Changes of orders, Questions about orders
Off course you are welcome to contact us anytime by phone (+49 2431 73956) or
email (info@specks-exotica.com) if you have any questions about your order or
if you would like to change your order.
These flat rate charges are not effective if ordering very large heavy plants
of pot-size 20 cm container (20C) or 25 cm bole (25S) or larger so that the
postage for your order will exceed the amount which is covered by our flat
rates: In such a case you will also be charged for the balance between the
flat rate and the true postage.
Charges
For postage and packing we will charge you
• 35% of value of goods if the order is € 100 – 199.99
• 30% of value of goods if the order is € 200 – 299.99
• 25% of value of goods if the order is € 300 or higher
CITES 1
No export of CITES I plants
Canada, Taiwan
No handling of orders without import permit. Customers will need an import permit
of their country to import our plants. So please make sure that you have a valid
import permit before ordering.
Special country regulations and import restrictions
Most countries of the world do have special laws and regulations for the
export and import of plants. It is impossible for us to know all these
regulations. It is therefore your duty to inform us beforehand about
• special import restrictions of your country
• special import regulations of your country
• or any special phytosanitary requirements
We will send the consignment according to the instructions given to us by you.
We will not be responsible for any problems caused by local customs authorities
or plant inspection stations because of wrong or missing instructions.
Orders will only be sent after payment has been effected.
See under payment for details.
All plants will be sent without pots and soil free. All plants will be washed
carefully and treated with an insecticide before shipping.
All plants are sent by post on account and risk of consignee.
All parcels are sent with priority mail (air mail) by TNT Post.
We do not send any orders as registered mail.
We do not sent any orders with courier or express parcel services like EMS or
UPS. These companies do not allow the sending of living material like animals
or plants.
• After a new shop update it may take up to 4 weeks.
• Our normal time of delivery is 1 – 2 weeks.
Due to cold weather conditions in Germany from October to February we will send plants only from the end of March until the end of September.
Phytosanitary certificate
All consignments will be accompanied by a phytosanitary certificate. The
phytosanitary certificate will be issued according to international
standard regulations. If you want any specific additional comments on the
phytosanitary certificate, then please give us the text to be added on
the phytosanitary certificate.
Invoice
All consignments will be accompanied by an invoice.
Within 14 days after receiving the plants.
All consignments are automatically insured according to the standard terms of business of the post company. But these standard insurances do not always cover the whole value of a consignment. If you want us to insure the whole value of your consignment then please tell us so, and we will take out extra insurance for you. The additional cost for this must be paid by the customer in advance.
Plants will only be sent on risk of consignee. Our liability ends with
the handing over of your consignment to the post. We will not take
responsibility for any problems which may occur after we have sent your
consignment.
a) Replacement of dead or damaged plants
Of course we take responsibility for any dead or damaged plants provided
the damage is not caused by any delays in transport or any obvious damage
of the packing material. In this case we will replace the damaged plants
or refund the money.
b) Damage due to delays in transport
We will not be responsible for any damage of the plants due to delays of
the delivery of consignments which may be caused
• by the post company
• or by local plant health inspection stations
• or by plant inspection or quarantine stations
• or by customs
If some plants are dead or damaged due to a delay in transport then the
claim must be maid to one of the above mentioned companies or institutions.
We will neither replace any dead or damaged plants nor refund any money
for dead or damaged plants if the damage is caused by a delay in transport.
c) Damage of the packing material
If some plants are dead or damaged due to an obvious damage of the packing
material (like a crushed box) then the claim must be maid to the post or the
plant inspection/quarantine station immediately on receipt of the consignment.
So please first check the boxes carefully before accepting their receipt. We will
neither replace any dead or damaged plants nor refund any money for dead or damaged
plants if the damage is caused by an obvious damage of the packing material.
d) Return of a consignment
In case the consignment should be returned due to an import refusal of the plant
inspection/quarantine station then we would like to ask you to get our approval
first before the consignment is being sent back. We will NOT accept any returned
consignment without our agreement. If a consignment is returned without our agreement
then we will refuse to accept this returned consignment and it will be destroyed
on arrival. We will neither replace plants nor refund any money for a returned
consignment if this consignment was returned without our agreement.
e) Lost consignments
In case that a consignment or parts of a consignment gets lost in transport then
claims must be maid to the post. In this case we will make the claim and it will
be a pleasure to help you.
