Terms and conditions – 5/2010
for countries of the European Community

Prices

All prices are in Euro incl. 7% VAT

Minimum order

€ 60 for all countries of the European Union
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

Ordering

Please place your order by our online shop only.
We do not accept orders which are placed by phone, fax, letter, email, email attachments (Word / Excel file) or copies from our online shopping cart.
All orders will be handled according to their date of receipt

Changes of orders, Questions about orders
Off course you are welcome to contact us anytime by phone (+49 2431 73956) or email (info@specks-exotica.com) if you have any questions about your order or if you would like to change your order.

Flat rate charges

Charges for all countries of the European Union
For postage and packing we will charge you
• 25% of value of goods if the order is € 50 – 149
• 20% of value of goods if the order is € 150 – 249
• 15% of value of goods if the order is € 250 or higher

These flat rate charges do not apply if you order only very large and heavy plants and the postage for your order would exceed the amount covered by our flat rates. In this case we will contact you first to inform you about the exact postage. The final decision will then be yours whether you will accept the additional charges for the postage or if you prefer to change or cancel your order.

Payment in advance

Orders will only be sent after payment has been made.

How to pay for your online order

We do not accept any cheques!
You can pay your invoice by:
• Credit card: VISA or Master (+ 3% fee)
• PayPal payment (+ 3% fee) must be effected to info@specks-exotica.com
• Money transfer to our bank-account 

Bank name:    DAB Bank
Bank code:    70120400
Bank address: Landsberger Str. 300, 80687 München, Germany

Recipient:    Ernst Specks
Account:      8180525001

IBAN, SEPA:   DE81701204008180525001
BIC (SWIFT):  DABBDEMM

When to pay

Please do not make any payments before you have received our invoice. We will first pick and reserve the plants from your order and then send our invoice to you.
The invoice amount must be paid within 1 week after receiving our invoice.

When to pay

• Online shop orders maximum 2 weeks after the issuing of our invoice
• Orders to be collected in our greenhouse maximum 1 month

Delivery

All plants are sent by post without pots and soil on the account and risk of consignee.
All parcels are sent with priority mail (air mail) by DHL or TNT Post.
We do not send any orders as registered mail.
We do not sent any orders with courier or express parcel services like EMS or UPS. These companies do not allow the sending of living material like animals or plants.

Time of delivery

During our main-season (March, April, May, June) the delivery of your order may take 15 to 30 days. From July to September the time of delivery is approx. 5 to 10 days.

Mailing Season

Due to cold weather conditions in Germany from October to February we will send plants only from the beginning of March until the end of September.

Complaints

Within 14 days after receiving your order.
The easiest way is to send us a picture of the plant which is clearly showing the damage to the plant. You can also send back the damaged plant and we will refund this plant plus the postage.

Liability

Plants will only be sent at the risk of consignee. Our liability ends with the handing over of your consignment to the post. We will not take responsibility for any problems which may occur after we have sent your consignment.

a) Replacement of dead or damaged plants
Of course we take responsibility for any dead or damaged plants provided the damage is not caused by any delays in transport or any obvious damage to the packing material. In this case we will replace the damaged plants or refund the money.

b) Damage due to delays in transport
We will not be responsible for any damage to the plants due to delays in delivery of consignments which may be caused
• by the post company
• or by customs

If some plants are dead or damaged due to a delay in transport then the claim must be made to one of the above mentioned companies or institutions. We will neither replace any dead or damaged plants nor refund any money for dead or damaged plants if the damage is caused by a delay in transport.

c) Damage of the packing material
If some plants are dead or damaged due to obvious damage to the packing material (like a crushed box) then the claim must be made to the post immediately on receipt of the consignment. So please first check the boxes carefully before accepting their receipt. We will neither replace any dead or damaged plants nor refund any money for dead or damaged plants if the damage is caused by obvious damage to the packing material.

d) Lost consignments
In case that a consignment or parts of a consignment are lost in transport then claims must be made to the post. In this case we will make the claim for you and it will be a pleasure to help you.